Important information – please read carefully.
These terms and conditions apply to all contracts entered via our website Lenox Car Parts between Lenox GmbH, Herrnholz 7, Scharten, AT-4612, Austria, ("we") and any natural person who is acting for purposes which are outside his business – consumer ("you").
These terms and conditions do not apply to orders for businesses, trade or profession.
We are a company with limited liability (ltd) according to Austria law, registered with the administrative court.
VAT Reg No ATU69379807
By clicking ##send order## in the order process you agree to be bound by these terms. A copy of the agreed terms are sent to your email-address in writing after registration / placing an order. You can also download a .pdf-copy by clicking the download-button.
In addition to the given information on your rights within these terms and conditions we refer to The Consumer Protection (Distance Selling) Regulations 2000 that shall not be restricted by these terms.
1. Processing your order
You transmit your binding order and data by clicking ##send order##. By clicking the button you confirm that you have reached the age of 18 years and capable to enter a contract.
After receiving your order we automatically send an email containing the following information on your order:
- description of items, amount, price
- delivery expenses that may arise
- these terms and conditions, information on your rights and conditions to cancel the order
- the chosen method of payment and delivery
A contract will not be concluded before we send you an email confirming the order or inform you that your Goods have been dispatched. In case we refuse your order we will inform you immediately via email.
We save your data for documentation and processing your order. In case you should not receive or lose this data, we will send you a copy on demand.
2. Changing, correcting or cancelling the order
Cancellation rights for consumers
(Consumer is to be considered any individual who concludes a transaction, which doesn't aim any commercial, professional or business activities).
Conditions of cancelling the order
You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
Please note, the cost of delivery will be refunded when we will receive all items of your order!
To exercise the right of withdrawal, you must inform us (Lenox GmbH, Herrnholz 7, Scharten, AT-4612, Austria, E-Mail: [[email protected]]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired!
Consequences of cancellation
If you cancel this order, we undertake to immediately refund all the payments received from you, within 30 days starting from the moment we have received the notification regarding the cancellation of the existing order, including shipping costs, except any other additional expenses, related to the fact that you have chose a shipping method, different from the one we offered (standard delivery)! We refund the money by the same method of payment as we have received it from you, unless differently specified previously. Anyway the customer will not carry out any additional expenses for the refund.
Regarding Goods, to be mailed back
We may delay the refund until we receive the Goods back to our address, or until you provide proof that the Goods are sent back to us, depending on which notification we get first.
You shall send back the goods or hand them over to us Lenox GmbH, Herrnholz 7, Scharten, AT-4612, Austria, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Regarding Goods, that cannot be mailed back (for example spare parts, impossible to be packed)
We will collect the Goods. We will carry out the expenses for postage back. You will only have to pay in case of value loss of the ordered Goods, due to their deterioration, improper installation or use.
- End of cancellation terms and conditions -
Cancellation rights: Exceptions
The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods made to the consumer’s specifications or clearly personalised.
Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Cancellation form: Sample
(If you want to cancel the order, please fill-in this form and mail it to us).
- To whom: Lenox GmbH, Herrnholz 7, Scharten, AT-4612, Austria, E-Mail: [email protected]
- Hereby I / we cancel the contract for the purchase of the following Goods (*) following services
- Ordered / Received
- Consumer's name
- Consumer's address
- Consumer's signature (only required in paper form)
(*) Strike if irrelevant
3. Delivery, costs for delivery
Delivery takes 4-5 working days.
After you choose bank wire as payment method, please click on "Place Order". After this we will check our stock and in 2-3 hours you will receive information of the ordered items are available and a link to visit for payment information. Finally, you have to wire your funds to the provided bank account and send us payment confirmation letter such as Scan, Screenshot or Swift Acknowledgement.
After you place the order, you will be contacted by us regarding the stock and if your order items are in stock, we will provide you with link containing our money transfer receiver information. You need First name, Last name, Location and Amount for the Money Transfer. After you visit a local branch of Western Union or Moneygram, or use their online services, you will be provided with MTCN (Money Transfer Control Number) or Ref. Number that you should send us as a reply to the email we have sent information from. Without this number we are not able to receive your payment. After sending please allow up to 24hours for us to pickup the money transfer.
After you choose credit card payment method, you will be redirected to our secure payments page. Please, enter your card information carefully. If declined by our system, please contact live chat as your payment method need manual processing for your security.
5. Title retention clause
Title to the delivered Goods shall remain vested in us and shall not pass to you until the purchase price for the Goods has been paid in full and received by us.
6. Quality control, replacement / repair
In our shop, you will only find products that comply with high quality standards. Despite guarantees or warranties provided by the manufacturer and declared in the product’s description we guarantee the following services according to you legal rights:
If goods become faulty during the period of two years (24 months) and this is not caused by its use, wrong assembly or installation, omission of maintenance or misuses, you can return them to us for a free-of-charge reparation or replacement.
If replacement or repair turns out to be impractical or to imply inappropriate costs, we can refuse the chosen method. In this case, we are entitled to refund the purchase price instead. We refund a reasonable compensation corresponding with the reduction of worth caused by the fault.
If a fault shall occur within 6 months after delivery, the faulty product will be considered as being inadequate when delivered unless we can proof that black is white.
We regret that we cannot extend this service to consumables as for instance used oil, bulbs, brake pads or batteries.
7. Limitation of Liability
No regulation in these terms excludes or limits our liability for death or personal injury caused by our negligence.
Subject to regulation 7.1 we cannot be held liable for consequential (indirect), special or punitive loss, damage, costs or expenses, for instance loss of data caused by a product, loss of profit, loss of income; waste of time, free time.
We can also not be responsible for damage caused by wrong assembly or installation of a product that is not caused by improper instructions received from us, omissions of maintenance or misuses disregarding the given instructions.
We accept liability only for Goods which are proved faulty by reason of our negligence. Our liability is excluded in case of damage is caused by a third person, for instance by the producer of the delivered Goods and he or his insurance company can be claimed in priority.
We will not be liable for any failure in the performance of any of our obligations caused by force majeure (catastrophe, nature, strike). Our total liability will not exceed 133% of the price payable for delivered Goods caused by one or several events (except death or personal injury, see 7.1).
We may collect personal information entered by you that is needed to process and record your order. You may request your personal information which we hold about you under the Data Protection Act 1998 via email or the contact form.
If you believe that any data we are holding on you is incorrect or incomplete, please write to or email us as soon as possible via email or contact-form. We will correct data found to be incorrect.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information only if you tell us that you wish this to happen.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
WEEE (Waste Electrical and Electronic Equipment)
We are member of the compliance scheme. Please click here to get information on how to return your electric or electronic waste.
Lenox GmbH, 2019